Refund policy

This policy applies to paid programming consulting and advisory services offered by Signal Basin Consulting (SSM 202003983469), 82,Jalan Song, 93350 Kuching, Sarawak, Malaysia.

Eligibility

Refunds apply to fees paid under a signed statement of work or advisory agreement. Inquiry submissions and unpaid proposals are not charges and are not refundable.

Cooling-off for direct sales contracts

Where Malaysian consumer protection rules grant a statutory cancellation period for direct sales contracts, your statutory rights remain unaffected by this policy.

Project fees

Proposed baseline (pending business confirmation): Service fees are refundable within seven calendar days of written engagement confirmation if work has not started. After work begins, fees are refundable only for undelivered milestones.

Deposits securing calendar time are non-refundable once preparation or discovery sessions listed in the statement of work have occurred.

Advisory blocks

Unused prepaid advisory hours may be refunded within seven calendar days of purchase if no hours were consumed. Partially used blocks are refunded pro-rata for unused whole hours at the rate stated in your agreement.

Non-refundable items

Third-party tool licenses, cloud usage, or travel expenses invoiced at cost are non-refundable once purchased. Custom documentation or recordings already delivered and accepted are non-refundable.

How to request a refund

Email info@signal-basin.digital or call +60-82-000-1710 with your agreement reference, invoice number, and reason for the request. We acknowledge within three business days.

Processing time

Approved refunds are processed within fourteen business days to the original payment method where possible.

Cancellations and rescheduling

Scheduled workshops may be rescheduled once with at least five business days’ notice. Late cancellations may forfeit the deposit stated in your proposal.

Disputes

Malaysian consumers may refer eligible disputes to the Tribunal for Consumer Claims for claims within the statutory monetary limit.

Proposed policy — pending business confirmation.

Last reviewed: 22 October 2026.